Job Summary

The Telemarketing Assistant will support the Marketing team by making outbound calls, qualifying leads, and nurturing potential clients. This role is ideal for someone with excellent communication skills and a keen interest in the IT industry who wants to develop experience in sales and marketing.

Key Responsibilities:

• Respond promptly to online inquiries via Zendesk, company website, and social media platforms to assist potential and existing customers
• Maintain and update a centralized customer database using Mailchimp and NetSuite to ensure accurate contact and interaction records
• Conduct outbound calls to potential customers, utilizing persuasive communication skills to effectively promote IT products and services
• Follow up on leads and maintain regular communication to nurture relationships and increase opportunities for sales conversations
• Assist the Marketing Events Team by managing databases and supporting marketing fund claiming processes
• Perform event-related outreach including invitation calls and email reminders to ensure high attendance rates
• Prepare and submit monthly and annual reports on telemarketing activities and outcomes to management

Qualification:

• Bachelor’s degree in Marketing, Advertising, Communications, or any other related courses
• 1-2 year experience in Telemarketing, customer service, or sales experience is an advantage
• Proficient in Microsoft Excel for data management and reporting
• Creative mindset with the ability to craft engaging communication and problem-solve effectively
• Strong verbal communication and active listening skills
• Basic understanding of IT products and technology is a plus

The Marketing Assistant will support the planning, execution, and optimization of our marketing initiatives. This role is ideal for someone with strong organizational skills, a passion for technology, and a desire to grow in the marketing field. You’ll collaborate closely with the marketing team, sales team, and external partners to ensure consistent brand messaging and campaign success.

Key Responsibilities:

• Plan, execute, and lead marketing activities for events, trainings, and workshops to maximize attendance and engagement
• Communicate and coordinate effectively with Sales, other departments, and external partners/principals to ensure alignment on marketing initiatives
• Manage marketing fund claims and ensure timely documentation and reporting
• Assist with event logistics including venue arrangements, materials preparation, and onsite support
• Support marketing budget planning and proposal preparation for campaigns and events
• Create engaging and creative marketing content for various platforms, including social media, email, and websites
• Conduct market research to identify trends, customer needs, and competitive insights to inform marketing strategies
• Perform additional marketing duties as assigned to support the team and company objectives

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or any related course
• 1–2 years of marketing experience is a plus; Fresh graduates are welcome to apply
• Strong written and verbal communication skills
• Basic understanding of digital marketing tools and platforms (e.g., SEO, Google Ads, social media)
• Familiarity with design and content creation tools (e.g., Canva, Adobe Creative Suite, WordPress)
• Analytical mindset with the ability to interpret data and metrics
• Highly organized with strong attention to detail and ability to multitask
• Passion for technology and innovation

Key Responsibilities:

• Content Creation:
  • Write and edit blog posts, articles, website content, social media posts, email campaigns, and other content formats to support various marketing initiatives.
  • Collaborate with the Marketing Team the subject matter experts to generate relevant, high-quality content that speaks to our audience’s pain points and needs.
• Content Strategy & Planning:
  • Assist in developing and executing content calendars aligned with business goals.
  • Research industry trends and competitor content to inform content strategies.
• SEO Optimization:
  • Optimize content for SEO to increase organic reach and rankings on search engines.
  • Perform keyword research and implement best SEO practices in content creation.
• Content Distribution & Promotion:
  • Support the distribution of content across various channels, including website, social media, email newsletters, and more.
  • Assist in monitoring the performance of content and adjusting strategies based on analytics.
  • Manage content calendars to ensure timely delivery of high-quality content.
• Brand Consistency:
  • Ensure all content adheres to our brand voice, tone, and style guidelines.
  • Coordinate with graphic designers, videographers, and other team members to create multimedia content.
  • Manage content calendars to ensure timely delivery of high-quality content.
  • Stay updated on industry trends and incorporate best practices into content creation.
• Reporting & Analytics:
  • Track and report on content performance metrics (traffic, engagement, conversions).
  • Assist in making data-driven recommendations for improving content effectiveness.
  • Ensure all content aligns with brand voice, style, and messaging guidelines.

Qualifications:

• Bachelor’s degree from any reputable school in Marketing, Communications, Journalism, English, or a related field (or equivalent experience).
• Proven experience in content creation, marketing, or a related field (internship experience also considered).
• Excellent writing, editing, and proofreading skills with attention to detail.
• Familiarity with SEO principles and best practices.
• Experience with content management systems (CMS) such as WordPress, HubSpot, or similar platforms.
• Strong understanding of social media platforms and digital marketing trends.
• Analytical mindset with the ability to use tools like Google Analytics, SEMrush, or similar to measure content performance.
• Creative thinking, self-motivation, and a strong desire to learn and grow in content marketing.

Other Qualifications:

• Experience with graphic design tools like Canva or Adobe Creative Suite.
• Familiarity with email marketing platforms like Mailchimp, Constant Contact, or similar.
• Knowledge media campaigns and how content supports them.